24 Hour Crisis Helpline: (386) 437-3505  (Voice/TDD/TTY)



Mission, Vision and Values

Mission


The mission of the Family Life Center is to provide essential support services to individuals and families to end Domestic Violence and Sexual Violence in Flagler County.

Support services include shelter, food, clothing, transportation, medical services, employment coaching, education resources, legal service support, counseling, community education, conducting outreach programs that focus on prevention and education related to Domestic Violence and Sexual Violence at no cost to victims, and partnering with other social service and law enforcement agencies to coordinate support services and programs.


Vision

The Family Life Center will lead the community in ending the perpetration of Domestic Violence and Sexual Violence throughout Flagler County.


Values

Accountability and Integrity
We maintain the highest level of integrity in our administrative, service, and outreach activities. We align these activities directly with the mission. We maintain and report our records accurately and transparently while respecting privacy where appropriate. We accept responsibility for our actions and acknowledge past mistakes and make every effort to resolve problems.


Caring Attitude
We demonstrate compassionate support and concern for each other and the clients we serve and their families. As part of this caring attitude, we educate and inform clients and their families. We respond with individualized, timely and appropriate policies and solutions that meet the unique needs and preferences of the clients and their families through direct services or referrals to other providers.


Trust
We respect each other and each person's opinions. We foster and operate an environment where communications are open, people feel free to express their points of views, and speak as they see fit. We respond to each other in a non-threatening and non-judgmental manner.


Guiding Principles

Diversity
We understand that clients are part of all races, ethnicities, genders, age groups, sexual preferences, gender identities, gender expressions, and religions; and we seek to assist all clients without discrimination.


Advocacy
We educate the public, and advocates for the long term best interests of our clients and their families.


Teamwork
We value the expertise, individuality, and contributions of all Agency staff, encouraging individual ownership, but work as a team in support of each other and readily share good practices.


Empowerment
We advocate with clients and their families for social and individual equality without violence.


Sustainability
We are efficient in the use of funds consistent with our legal responsibilities, intent of the donors, and highest standards of ethical behavior. We recruit, mentor and develop professional staff members to ensure a competent, stable professional base in a rewarding work environment.


Effective Communication
We communicate openly and truthfully.


Active Participation
Each Board member actively engages in all Board activities and supports all Agency events.